StubHub’s been getting blamed by throngs of World Cup followers who’ve discovered themselves with out tickets on the day of the massive recreation. Now one lady is claiming that she’s been wronged by the ticket reselling big. She says they refused to refund her after her tickets to a World Cup recreation in Houston, Texas have been by no means delivered.
She’s not the primary.
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has beforehand coated World Cup ticketholders who purchased tickets that by no means confirmed up. One lady was purportedly refunded when she didn’t obtain tickets bought for 1000’s of {dollars} on StubHub.
Sadly, the identical expedient reimbursement allegedly hasn’t occurred for Lo Renee.
Renee says StubHub informed her that she wouldn’t obtain the tickets the night time earlier than the sport. Renee didn’t reply to an inquiry despatched by way of TikTok direct message.
“It’s been over every week”
Every week later, Renee says that she nonetheless hasn’t obtained a refund from StubHub. She claims it denied her refund request.
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Renee says a supervisor at StubHub informed her that her case wasn’t “formally rejected.” Reasonably, she says, it was “initially rejected” on account of the truth that the vendor despatched StubHub proof they “delivered the tickets.”
Renee claims that every one of her correspondence with StubHub beforehand indicated that she was going to be refunded.
Now she says that the matter of her refund goes up the StubHub chain of command.
This has solely added to her exasperation. Renee says she heard the identical phrase when she initially known as StubHub. Now she says the corporate is performing a “full-blown investigation.”
In a , Renee says that StubHub has modified its ticket switch insurance policies. Reasonably than permitting sellers to immediately give tickets to sellers, she says, they should fork them over to StubHub. Then the corporate reportedly transfers the tickets to patrons.
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Renee says she ultimately acquired her refund.
June 29, 2026; Foxborough, Massachusetts, U.S.; Germany’s Jonathan Tah celebrates scoring a purpose that’s later disallowed. Obligatory Credit score: Winslow Townson-Imagn Photographs
StubHub World Cup ticket complaints
A StubHub consultant beforehand informed The Large Lead that it takes its “accountability” to ship tickets to followers “significantly.”
“Most of the points followers are dealing with hint again to the occasion organizer’s expertise infrastructure, newly-announced switch restrictions, and a brand new app that was launched only a month in the past forward of such a significant occasion,” a spokesperson mentioned. “StubHub advocates for followers to have selection, flexibility and entry when shopping for tickets. Some organizers take anti-competitive actions and attempt to restrict the place tickets may be purchased or bought. We exist to serve followers on their phrases – whether or not they missed the on sale, are shopping for tickets simply days earlier than the occasion, or must promote on the final minute. And with StubHub, followers are at all times protected by our FanProtect Assure.”
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reported that StubHub attributed the shortage of ticket supply on account of technical points stemming from points with FIFA’s seat reservation protocols.
FIFA replied that one of the simplest ways for World Cup followers to safe the sale of tickets is to buy them immediately by the FIFA app.
“Our singular purpose is to get followers into occasions,” the corporate reportedly mentioned. It added, per CBS, “The World Cup is not any completely different, and the problems followers have skilled are largely pushed by issues with the occasion organizer’s personal ticketing infrastructure.”
StubHub didn’t reply to an inquiry.