Brentford’s Premier League matchday fan expertise rating revealed
Brentford has retained second place within the Premier League’s matchday fan expertise and engagement survey, underscoring its dedication to delivering excellence in matchday expertise for supporters.The membership’s rating within the survey, which is considerably forward of the league common, elevated for the fourth 12 months in a row.
Survey outcomes have been decided by responses from greater than 37,000 match attendees who have been surveyed throughout all Premier League golf equipment. Practically 800 of those responses have been from Bees followers.
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Brentford’s total rating within the survey was 83.6 (up 0.5 from the 2023/24 season), in comparison with the typical throughout the Premier League of 66.7 (down by 2.8 from the 2023/24 season).
The membership was rated the best within the league for the general positivity of its followers in direction of the membership, how welcome supporters are made to really feel, the cleanliness at Gtech Neighborhood Stadium and the usage of digital ticketing.
Suggestions on the angle and efficiency of membership employees was additionally very spectacular with scores for ticketing employees, safety employees and the angle and efficiency of employees on the whole ranked as one of the best within the league.
Vital enhancements on the 2023/24 season included followers’ rankings of the food and drinks on the Gtech, which is now ranked second within the league. Moreover, scores for supporters feeling that the membership listens to them and the notice of the membership’s Fan Advisory Board each elevated.
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The membership can be happy to see that 93 per cent of followers surveyed agree that Brentford demonstrates its core values of togetherness, respect and progressiveness, with the same proportion agreeing that the membership offers an inclusive and pleasurable matchday expertise for all supporters.
Sally Stephens, fan and neighborhood relations director, mentioned: “We’re very proud that our ethos of ‘making a distinction one fan at a time’ is constant to enhance Brentford followers’ expertise and reference to the membership.
“Our total scores proceed to trace upwards, and we recognize the suggestions, ardour and concepts from all our fan working teams that has helped us to realize these enhancements.
“We all know there’s at all times extra we will do, and we stay up for persevering with to work with our followers to determine and implement these adjustments.”